Policy for FurnitureWing.com Returns and Refunds
Take effect on: 2024
1. Preface
It is our goal at FurnitureWing.com (“we,” “our,” or “us”) to make sure you are happy with everything you buy. This Return and Refund Policy explains how to return things and get a refund if you’re not completely satisfied with your order.
2. Return Eligibility
In order for there to be a refund, the following needs to be fulfilled:
Timeline: After your order is received, returns must be started within [5] days.
Items must be undamaged, in their original packing, with all tags and labels still attached, and in original condition.
Proof of Purchase: In order to process your return, you will need to present a proof of purchase or receipt.
3. Item Return Policy
It is not possible to return or exchange the following items:
Products that are personalised or created to order
Things on clearance or for sale
Cards for gifts
4. Methods for Starting a Refund
Initiate a return by doing the following:
Reach Out to Us: Request a return authorisation by calling [Contact: Manhattan Beach,
Los Angeles
Phone: +1 (323)-456-9123
+1 (987)-654-3211
info@furniturewing.com is the mailing address] or sending us an email at [your email address]. Kindly provide your order number and the explanation for the return.
Get Directions: You will receive instructions from us on how to return the item or items, along with the shipping address for the return.
Get your package ready: Add a copy of your receipt or other evidence of purchase and carefully pack the item(s) in their original packaging.
Ship the Return: Put the item in the mail at the address listed in the return guidelines. Unless the return is the result of a product defect or an error on our part, you are liable for the expense of return postage.
5. Shipping charges for returns
Except in situations where the return is the result of an error on our side or a faulty item, the customer is normally responsible for the cost of return postage. The cost of return shipping will be covered if there was a mistake on our end or if the item is faulty.
6. The Refund Procedure
We will execute your refund as soon as we receive and examine the returned item or items. The original payment method will get the refund in [X] business days. Please be aware of:
Shipping fees associated with your initial purchase are not refundable.
Restocking Fees: To be deducted from your refund, a [100]% restocking fee may be applicable to some items or orders.
7. Trade Relations
Please use the following return procedure and place a new order for the desired item if you would want to exchange an item for a different size, colour, or product. Exchanges are based on availability only.
8. Defective or Damaged Items
In the event that an item arrives broken or defective, please get in touch with us right away at [your phone number] or [your email address] with your order number and a detailed description of the problem. In some situations, we will pay for the return postage and set up a replacement or refund.
9. Policy on Cancellations
Please get in touch with us right away if you need to cancel a purchase before it ships. We’ll do all in our power to fulfil your request.. You can start a return once you have the goods, however once an order has started the shipping process, it cannot be stopped.
10. Get in touch with us
If you have any enquiries or need help with returns and refunds, please get in touch with us at:
Contact: Manhattan Beach,
Los Angeles
Phone: +1 (323)-456-9123
+1 (987)-654-3211
info@furniturewing.com is the mailing address.